Toronto has more home care agencies than almost anywhere else in Ontario, which is good for choice — but can also make the decision feel harder than it needs to be. A few clear criteria narrow things down quickly.

Confirm licensing and insurance

Any agency operating in Ontario should be able to clearly confirm they're licensed and insured. This isn't a detail to take on faith — ask directly, and expect a straightforward answer.

Ask how caregiver matching works

In a city as diverse as Toronto, matching on language, cultural familiarity, or specific care experience — such as memory care — can make a meaningful difference. Ask how an agency approaches this.

Understand what's included in the assessment

A proper in-home assessment should look at more than just hours needed — it should cover safety, routine, and preferences, forming the basis of a real personal care plan rather than a generic package.

Ask about coverage across neighbourhoods

Toronto is large. Confirm the agency has reliable coverage in your specific area — North York, Etobicoke, Scarborough, downtown — rather than assuming city-wide means consistent everywhere.

A&B Homecare in Toronto

We provide care across Toronto's neighbourhoods, with caregivers experienced in both condo and detached-home settings. See our full Toronto service area page for local coverage details, or get in touch for a free consultation.